Customer Service Survey

Please take our survey to help us understand your satisfaction with your fire protection project. Please use the box at the bottom of each question to include any comments.

Company Name:
Email Address: *
Your Name:
Project Name:
CFPC Job Number:

Thank you for your time and response.

1. Please rate your overall satisfaction with your fire protection project.
Not Satisfied     1     2     3     4     Completely Satisfied
Please use the box below to make any comments:

2. Please rate your experience with our staff on a 4 point scale.
(1 is poor and 4 is great)
Estimating Staff         N/A     1     2     3     4    
Design Staff         N/A     1     2     3     4    
Construction Management Staff         N/A     1     2     3     4    
Field / Service / Inspection Staff         N/A     1     2     3     4    
Administration Staff         N/A     1     2     3     4    
Please use the box below to make any comments:

3. Please rate the overall process on a 4 point scale.
(1 is poor and 4 is great)
Contract / Proposal Process         1     2     3     4    
End of Job Close Out Process         1     2     3     4    
Change Orders         1     2     3     4    
Please use the box below to make any comments:

4. How closely did we meet your expectations?
Missed     1     2     3     4     Exceeded
Please use the box below to make any comments:

5. How likely are you to hire CFPC again?
Never     1     2     3     4     You're Hired Again
Please use the box below to make any comments:

6. Will you refer CFPC to others?
                        No         Yes
In fact I have a referral right now, please contact:

7. May we use your comments on our website?
Yes
No
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Commonwealth Fire Protection Company, Inc.
2749 Creek Hill Rd. • Leola, PA 17540 Phone: (717) 656-2981 • Email: info@cfpsprinkler.com

PA# HIC-023509   •   NJ# DFS-P00481   •   DE# FSL-0016   •   MD# MCS-41

©2018, Commonwealth Fire Protection Company, Inc. All Rights Reserved.